When making a post, you click on a smiley to the left (and there are lots more if you click on "View more Smilies") and the code for the smiley goes into the post. It's not the URL of the image, but a BB code that looks like this:
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:grin:
So, you need to find the code for the smiley you want to put in the shoutbox. They almost always start and and end with colons :
Example:
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Hey there. How are you? :bat:
...puts this in the shoutbox:
Hey there. How are you?